Account & sync
Flat Rate Tracker
- Uses an account
- Syncs across web and Android
- Solo, Pro, and Team plans after the trial
Help
Flat Rate Tracker Support
Need help with Flat Rate Tracker or Flat Rate Tracker One? Find quick answers below or contact us for support.
The two apps
Support covers both Flat Rate Tracker and Flat Rate Tracker One.
One-time purchase
Flat Rate Tracker One
- $9.99 one-time purchase
- No account required for day-to-day use
- Designed to work offline with data stored locally on the device
Frequently asked questions
Quick answers for login, subscriptions, and getting in touch.
What is the difference between Flat Rate Tracker and Flat Rate Tracker One?
Flat Rate Tracker uses an account, syncs your records across web and Android, and offers Solo, Pro, and Team subscriptions after a 14-day Pro or Team trial. Flat Rate Tracker One is a $9.99 one-time purchase with no account for day-to-day use. It is designed to work offline, with data stored locally on the device. Scan RO, PayTrack, Team, photos, and ToolTrack are Flat Rate Tracker features — not included in Flat Rate Tracker One.
I can’t log in to Flat Rate Tracker. What should I do?
Check a few basics first:
- Verify your email address and password.
- Make sure you have an internet connection.
- Try closing the app and opening it again.
If the issue continues, email support@flatratetracker.com.
Will Flat Rate Tracker One work without internet?
Yes. Flat Rate Tracker One is designed to work offline. Your records stay on the device.
How do I restore or manage my subscription?
Flat Rate Tracker subscriptions are managed from Account settings. Sign in on the web app or in the app, open Account settings, and use Manage Billing to view, change, or cancel. Your subscription is tied to your account, so signing in restores access. Team plans are billed on the web.
Flat Rate Tracker One is a one-time purchase, not a subscription.
How do I report a bug or request help?
Email support@flatratetracker.com. Include which app you are using (Flat Rate Tracker or Flat Rate Tracker One) and a short description of the issue.
Contact Support
Email support@flatratetracker.com and include which app you are using, plus a short description of what happened.